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Frequently Asked
Questions

Here we answer some of our customers Frequently Asked Questions (FAQs). From payment options to customising reports, click on a question below to see its answer. Don’t worry if you can’t find what you’re looking for – you can use the chat feature at the bottom of the page to speak to one of our experts.

How much does a finance system cost?

The cost of implementing or upgrading your finance system will vary from project to project. Systems can be bought on a license by license basis, with additional hosting, support, and maintenance packages, tailored to fit your needs and budget.

The quickest and most accurate way to understand the costs for your business is to discuss your needs with our team. That way we can accurately advise on the best options for you to gain the most value from your investment.

 

Have a request for pricing?

 

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What payment options do you offer?

There are many ways to pay for the solutions and services that we offer. We’ve outlined our payment options below:

  • Perpetual License
    A perpetual license is acquired up front so you have full ownership of your system. Our customers would then pay an annual support and maintenance fee to ensure they continue to achieve optimum performance from their systems.
  • Software as a Service (SaaS) License
    SaaS is a method of software delivery and licensing where the software is accessed online via a subscription and hosted by a vendor or a partner. SaaS agreements are typically signed for 36 months with the payments made annually in advance.
  • ERP System Servicing
    Our system consultancy services are typically billed monthly for the time worked against an agreed budget.
  • Financing
    Through our financing partners we can offer packages for perpetual licenses, yearly support, maintenance and servicing over a 3-year period and paid as a flat monthly cost. Financing is a popular option for many customers as the benefits of our systems are realised before they have been paid in full.

Want to know more?

 

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Can you upgrade my existing software?

Yes, we can. Our expert consultants can recommend the most suitable finance platform for your needs. If you’re unsure as to whether you’ve reached the point of a finance software upgrade, we’ve devised 7 key signs you need to look out for.

We offer regular checks on all our supplied systems as well as independent ERP health checks for third party solutions. If we find your existing solution isn’t working as it should be, we can upgrade your software to get your business working at its optimal level.

 

Looking to upgrade?

 

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Can you install bespoke financial management solutions?

Every system we implement is bespoke to our customers’ needs.

Our team of specialist consultants have the experience and expertise to create a unique solution for you, based on the Oracle, Sage Intacct or Sage X3 framework.

 

Need something a little different?

 

Let’s Talk

Can our existing data be migrated to a new ERP system?

Yes, it can. Almost every project we undertake involves the migration of data from a legacy system, or systems.

Thanks to our experience working with Oracle and Sage solutions, we can make the migration of large amounts of data, a pain free task. We can either provide you with the tools to complete the data migration yourselves, or we can do it for you, at an additional cost.

We can offer data migration as an independent service, as well as a part of our full system implementations. Get in touch or call 01606 871332 to discuss your data migration needs.

How long will it take to implement a new system?

The length of a system implementation will depend on many factors including the number of users, the additional modules required, and the number of entities and/or countries involved.

We follow a tried and tested implementation methodology in which our expert team will work with you to agree the project scope, system requirements and deadlines, so everyone has a clear understanding of the project timeline.

Our cloud-based, Sage Intacct solutions can be implemented in as little as 9 weeks. The best way to understand how quickly a new system could be realised for your business, is to discuss your project needs with our team.

 

Ready to work smarter?

 

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Do you provide ERP system training?

We provide full system training of the relevant functionality as part of our system implementations.

We can also provide bespoke training packages for companies who may have been using their system for many years but may be in need of some refresher training.

Get in touch or call 01606 871332 to discuss your ERP training needs.

Can I have a demo?

We offer free consultations and demos for anyone interested in learning more about our financial management software solutions.

Our friendly sales team can create a tailored demonstration to suit your industry needs. We can talk through how your business operates, what issues you face, and show you how we can make things better.

 

Fancy a demo?

 

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Can we add new system users?

Yes, you can. We build scalable solutions so you can add on users at any time.

We’ll work with you to understand your requirements, and ensure you get the best value solution for your needs.

 

Need a chat?

 

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Can I customise my reports?

All of our systems allow for fully customised reporting to suit your business needs. And we look to ensure you can customise your own reports, to suit your requirements.

If you’d like to see a demonstration, or need a reminder on how to customise reports within your existing system, get in touch or call 01606 871332 today.

What hosting options are there for your software?

A huge benefit of the software we provide is that in can be deployed in a number of ways, so we can ensure the best platform is matched to your business.

These options are outlined below:

  • Software as a Service (SaaS)
    SaaS solutions are hosted at either the vendor or partners data centre, which can be accessed securely and remotely by the customer. The biggest benefit to SaaS is that it is fully managed by, and the responsibility of, the vendor or partner.
  • On Premise
    On premise solutions are hosted by the customer either at their site, or data centre. This means you would have responsibility for managing the system hosting.
  • Fully Hosted
    We can host your system for you through our partner UKFast at their secure data centre.
  • Hybrid Hosting
    Hybrid hosting is becoming more common and involves part of your application being hosted on-premise, and part in the cloud.

Want to know more? Take a look at our blog ‘Which Way to the Cloud‘.

How many locations/businesses can Sage Intacct cover?

Our systems are fully scalable and completely flexible, with no limits to the locations and entities that they can cover.

Our Sage Intacct solutions not only provides multi-entity, multi-currency, multi-location transaction visibility and consolidation, but also deliver a full view of the entire business’ financials from a single log-in.

 

Looking for a multi-entity finance solution?

 

Let’s Talk

What is the cloud?

The cloud is technical term used to refer to services and software that operate via the internet, instead of locally on your computer, or hosted on your site.

You may already be familiar with some everyday cloud-based services such as Netflix, Google Drive, Dropbox, Apple i-Cloud, Microsoft OneDrive, and Spotify.

For more information, take a look at our blog on ‘What is Cloud ERP?‘.

 

Thinking about the cloud?

 

Let’s Talk

Can I see my data in real-time?

Yes you can. Our system insight tools allow you to see real-time data through intuitive dashboards and real-time reports.

Our Sage Intacct dashboards give you the agility to quickly dissect the details that matter most to your business and the real-time view that enables to to act on your data immediately. Data can also be pushed proactively to you, so that you can stay on top of critical business insights without having to go in search of it.

 

Fancy a demo?

 

Let’s Talk

How do we prepare for installation?

There are many ways to prepare for your project and we have highlighted a few points to consider below. We always discuss and agree on everything that is required for a successful implementation before we start any project.

  • Executive Support
    Ensure you have support at executive C-level from the start. It’s important for executives to have a clear understanding of the business case for the implementation and to be in full support of it. We suggest appointing a project sponsor at a high level should anything require review or escalation.
  • Define KPIs
    Determine the outputs that the business expects to see from the new system and how you want to measure success post implementation.
  • Key User Team
    Outline a team of key system users from the business who we can collaborate with throughout the project. We will work with you to confirm expectations and involvement; you may need to consider back filling in certain areas. Critical to this team is a strong project manager who will be responsible for the delivery of the project from the business side.
  • Define the Scope
    A key part of the pre-sales process is to define the scope of the project. Driven from the initial discovery sessions through to the final discussions and software demonstrations, the scope document spells out all the project expectations and ultimately forms part of the contract.
  • Align Business Processes
    Start to think about aligning your business processes. An implementation of any kind should not be a way to replicate everything that is already being done. Give thought to current areas that can be improved, look to take on board the best practice embedded into modern ERP systems and look to embrace it. See technology as an enabler as opposed to a threat.
  • Data Migration
    The migration of data can cause delays to a project if it’s not considered early in the process. Give thought to the amount of data you would like to bring across. We advise cleansing your data in advance, customer and suppliers are often classic examples, where records are duplicated in legacy systems or haven’t been used for a long period of time.

Discover what you can expect on your customer journey with Percipient, get in touch or call the team on 01606 871332.

Can we integrate with other software?

Most of the systems we implement integrate with other software. This ranges from banking and payroll systems, front of house software, expense software, time entry systems, shop floor data capture systems, specialised stock systems, and specialised procurement systems.

We work closely with a number of Sage business app providers, to enhance your Sage software and help you make the most of  every opportunity. Get in touch or call 01606 871332 to discuss your integration needs.

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01606 871332
10 Cheshire Avenue,
Cheshire Business Park, Northwich,
Cheshire, CW9 7UA

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