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Frequently Asked
Questions

Here we answer some of our customers Frequently Asked Questions (FAQs). From payment options to customising reports, click on a question below to see its answer. Don’t worry if you can’t find what you’re looking for – you can use the chat feature at the bottom of the page to speak to one of our experts.

Accounting Software
Frequently Asked Questions

How much does a finance system cost?

The cost of implementing or upgrading your finance system will vary from project to project. Systems can be bought on a license by license basis, with additional hosting, support, and maintenance packages, tailored to fit your needs and budget.

For a full breakdown of finance system costs, take a look at our guide to understanding software costs for your business.

The quickest and most accurate way to understand the costs for your business is to discuss your needs with our team. That way we can accurately advise on the best options for you to gain the most value from your investment.

 

Have a request for pricing?

 

Let’s Talk

 

What is cloud-based software?

Cloud-based software or SaaS (Software-as-a-Service), is the on-demand availability of computer services such as applications, data storage and processing, via a web browser.

If you use a mobile device you’ll almost certainly be familiar with some everyday cloud-based services such as Netflix, Gmail, Dropbox, Apple i-Cloud, and Spotify.

 

Interested in the cloud?

 

Let’s Talk

Can I upgrade my existing accounting software?

If you think it might be time for an upgrade, our expert consultants can recommend the most suitable finance platform for your needs. If you’re unsure as to whether you’ve reached the point of a finance software upgrade, we’ve outlined 7 key signs that you might need to upgrade your current finance system.

We offer regular checks on all our supplied systems, as well as independent ERP health checks for third party solutions. If we find your existing solution isn’t working as it should be, we can upgrade your software to get your business working at its optimal level.

 

Looking to upgrade?

 

Let’s Talk

Why should I upgrade my accounting software?

Accounting is an indispensable need of every business. Relevance, reliability, comparability and consistency are the key qualities required to secure good financial data. Keeping your accounting software up-to-date is therefore a fundamental duty in establishing these key qualities and maintaining a healthy finance system.

We recommend reviewing your basic software requirements on a quarterly basis, with a full annual system health check to ensure you have the best platform in place to meet your long-term growth plans.

 

Want to know more?

 

ERP Health Checks

What hosting options are there for my finance software?

A huge benefit of the software we provide is that in can be deployed in a number of ways, so we can ensure the best platform is matched to your business. These options are outlined below:

  • Software as a Service (SaaS)
    SaaS solutions are hosted at either the vendor or partners data centre, which can be accessed securely and remotely by the customer. The biggest benefit to SaaS is that it is fully managed by, and the responsibility of, the vendor or partner.
  • On Premise
    On premise solutions are hosted by the customer either at their site, or data centre. This means you would have responsibility for managing the system hosting.
  • Fully Hosted
    We can host your system for you through our partner UKFast at their secure data centre.
  • Hybrid Hosting
    Hybrid hosting is becoming more common and involves part of your application being hosted on-premise, and part in the cloud.

Learn more about hosting and deployment options in our blog ‘Which Way to the Cloud‘.

How do I choose good accounting software?

There are so many factors to consider when choosing a new financial management system for your business, it can be difficult to know where to start.

Sage Intacct
Frequently Asked Questions

Is Sage Intacct available in the UK?

Yes, Sage Intacct is available in the UK.

Launched in November 2019, Percipient was amongst the original Sage Intacct UK partners. If you’re in the market or curious about exploring how Sage Intacct could benefit your business, why not book one of our coffee break demos?

 

Book a demo

How much does Sage Intacct Cost?

The cost of implementing a Sage Intacct system is completely dependent on the scope of your project. The best way to understand the costs for your business is to discuss your project needs with a Sage Intacct certified partner, like ourselves.

As a true SaaS product, Sage Intacct has an annual license fee, which is paid in advance. The software is hosted by AWS as part of the subscription fee, and the support fee is also included. We charge a simple on-boarding fee for implementation, which is dependent on your project needs. This can be paid in equal amounts over an agreed number of months to help spread the costs.

 

Want to know more?

 

Understanding software costs

What is Sage Intacct used for?

Sage Intacct is a cloud-based financial management solution that is used to easily manage your finances and automate accounting processes.

Designed to enhance company performance and help improve productivity for CFOs, controllers and accountants by automating common finance tasks, Sage Intacct is a scalable solution that can be customised to fit your unique business requirements.

 

Ready to work smarter?

 

Let’s Talk

How long does it take to implement Sage Intacct?

We can help you achieve all the benefits of Sage Intacct in as little as nine weeks.

Using our proven deployment methodology, we can deliver the deep accounting capabilities of Sage Intacct to help you analyse performance, drive efficiency, chart recovery and plan for the future.

 

Learn more and download our Sage Intacct product brochure.

 

9 Weeks to Sage Intacct

Can Sage Intacct integrate with other software?

Integration is standard with Sage Intacct.

Thanks to it’s flexible API, Sage Intacct is built to specially connect with a wide range of other best-of-breed platforms, such as Salesforce. In fact, most Sage Intacct customer integrate with at least two external applications, giving them the flexibility to choose the best features to match their unique business requirements.

We work closely with a number of Sage business app providers, to enhance your Sage software and help you make the most of  every opportunity.

 

Need to support complex business processes?

 

Explore the Platform

What is the difference between Sage 50 and Sage Intacct?

A key difference between Sage 50 and Sage Intacct is the target audience.

Sage 50 is an ideal software solution for start ups and smaller sized companies. Sage Intacct is better suited to SME’s that require a more feature rich solution, with a need to easily scale to account for multiple business entities.

Take a look at our guide to upgrading from Sage 50 to Sage Intacct, to understand the difference between the two software solutions.

 

Want to know more?

 

Sage product comparison

Is Sage Intacct any good?

Achieving high marks in customer satisfaction and engagement, Sage Intacct scores well in industry reports.

With it’s deep accounting capabilities and extensive network of third party applications, Sage Intacct is competitive in both functionality and costs when compared to other products on the market.

But don’t just take our word for it. Get an independent view of Sage Intacct’s product features and customer satisfaction ratings.

 

Learn more

How many locations/businesses can Sage Intacct cover?

Our systems are fully scalable and completely flexible, with no limits to the locations and entities that they can cover.

Our Sage Intacct solutions not only provides multi-entity, multi-currency, multi-location transaction visibility and consolidation, but also deliver a full view of the entire business’ financials from a single log-in.

 

Looking for a multi-entity finance solution?

 

Let’s Talk

Will Sage Intacct show data in real-time?

Yes it will. Our system insight tools allow you to see real-time data through intuitive dashboards and real-time reports.

Our Sage Intacct dashboards give you the agility to quickly dissect the details that matter most to your business and the real-time view that enables to to act on your data immediately. Data can also be pushed proactively to you, so that you can stay on top of critical business insights without having to go in search of it.

 

Fancy a demo?

 

Let’s Talk

Sage X3
Frequently Asked Questions

How much does Sage X3 cost?

The cost of implementing a Sage X3 system will vary from project to project. The quickest and most accurate way to understand the costs for your business is to discuss your project needs with an ERP partner, like ourselves.

Sage X3 solutions are based on a SaaS license which are paid annually, in advance. Hosting costs are not included in this subscription, but we can provide this service for you if needed. Our implementation costs are based on a competitive daily rate, so you only pay for the work completed, within your pre-agreed budget.

 

Want to know more?

 

Understanding software costs

What is Sage X3 used for?

Sage X3 is a complete business management tool designed to give you total visibility and control of your organisation.

This end-to-end ERP solution brings together finance, sales, CRM, inventory and production, into one customisable framework that’s equipped with everything you need to drive productivity and embrace business growth.

 

Ready to work smarter?

 

Let’s Talk

Is Sage X3 cloud-based?

Sage X3 offers flexible deployment options to support the needs of your business.

It can be operated in the cloud and managed by Sage, as a single-tenant or multi-tenant deployment; hosted by a third party; or on-premise, giving you total control over your IT strategy.

 

Want to discuss options?

 

Let’s Talk

What's the difference between Sage X3 and Sage Intacct?

The key difference between Sage X3 and Sage Intacct is the way the solutions are deployed. Sage X3 is available traditionally as an on-premise solution which can also be deployed in the cloud; whereas Sage Intacct is a true cloud-based SaaS product.

Sage X3 is perfect for well established, mid-sized companies looking for a big business ERP solution, and might want to manage and maintain their IT infrastructure themselves. Sage Intacct is ideal for SME’s looking for a feature rich, cloud-based solution.

 

Which Sage product is right for me?

 

Learn more

Where can I find Sage X3 support?

We can support all of your Sage X3 needs.

From technical system requirements and managing third party applications, to hosting – we can look after every aspect of your Sage X3 support.

Our team of certified Sage X3 consultants will be matched to your business according to your industry needs and their area of speciality.

 

Looking for a support partner?

 

Let’s Talk

Who uses Sage X3?

Sage X3 is an ideal solution for established, mid-sized companies – particularly manufacturers and distributors – who want the big business ERP functionality, without the costs and complexities of traditional ERP systems.

Take a look at some of our success stories to read about Sage X3 in action.

 

Fancy a demo?

 

Let’s Talk

Oracle
Frequently Asked Questions

What is Oracle used for?

Oracle is a business management software suite that is used to automate day-to-day business activities and back office processes.

It includes financial management and accounting, supply chain management, procurement, and project management.

 

Want to know more?

 

Oracle Partners

What does Oracle cost?

The cost of implementing Oracle E-Business Suite will depend entirely on the scope of your organisational needs. Our implementation costs are based on a competitive daily rate which is billed for monthly, up front.

Software licenses are perpetual and paid up front, so you have full ownership of your system. Hosting is not included in the license fee, but we can offer this service for you.

Customers would then pay an annual support and maintenance fee to ensure they continue to achieve optimum performance from their systems.

 

We would be happy to discuss migrating your support needs from your current partner if you are experiencing any issues.

 

Let’s Talk

Percipient
Frequently Asked Questions

What payment options do you offer?

There are many ways to pay for the solutions and services that we offer. We’ve outlined our payment options below:

  • Perpetual License
    A perpetual license is acquired up front so you have full ownership of your system. Our customers would then pay an annual support and maintenance fee to ensure they continue to achieve optimum performance from their systems.
  • Software as a Service (SaaS) License
    SaaS is a method of software delivery and licensing where the software is accessed online via a subscription and hosted by a vendor or a partner. SaaS agreements are typically signed for 36 months with the payments made annually in advance.
  • ERP System Servicing
    Our system consultancy services are typically billed monthly for the time worked against an agreed budget.
  • Financing
    Through our financing partners we can offer packages for perpetual licenses, yearly support, maintenance and servicing over a 3-year period and paid as a flat monthly cost. Financing is a popular option for many customers as the benefits of our systems are realised before they have been paid in full.

Want to know more?

 

Let’s Talk

Can you install bespoke financial management solutions?

Every system we implement is bespoke to our customers’ needs.

Our team of specialist consultants have the experience and expertise to create a unique solution for you, based on the Oracle, Sage Intacct or Sage X3 framework.

 

Need something a little different?

 

Let’s Talk

Do you provide finance system training?

We provide full system training of the relevant functionality as part of our system implementations.

We can also provide bespoke training packages for companies who may have been using their system for many years but may be in need of some refresher training.

Get in touch or call 01606 871332 to discuss your ERP training needs.

Can I have a demo?

We offer free consultations and demos for anyone interested in learning more about our financial management software solutions. Our friendly sales team can create a tailored demonstration to suit your industry needs. We can talk through how your business operates, what issues you face, and show you how we can make things better.

 

Fancy a demo?

 

Let’s Talk

Software Implementation
Frequently Asked Questions

How long does it take to implement a new accounting system?

The length of a system implementation will depend on many factors including the number of users, the additional modules required, and the number of entities and/or countries involved.

We follow a tried and tested implementation methodology in which our expert team will work with you to agree the project scope, system requirements and deadlines, so everyone has a clear understanding of the project timeline.

 

Ready to work smarter?

 

Let’s Talk

Can our existing data be migrated to a new finance system?

Yes, it can. Almost every project we undertake involves the migration of data from a legacy system, or systems.

Thanks to our experience working with Oracle and Sage solutions, we can make the migration of large amounts of data, a pain free task. We can either provide you with the tools to complete the data migration yourselves, or we can do it for you, at an additional cost.

We can offer data migration as an independent service, as well as a part of our full system implementations.

 

Ready to discuss your data migration?

 

Let’s Talk

Can we add new system users?

Yes, you can. We build scalable solutions so you can add on users at any time.

We’ll work with you to understand your requirements and ensure you get the best value solution for your needs.

 

Need a chat?

 

Let’s Talk

Can we customise our accounting reports?

All of our systems allow for fully customised reporting to suit your business needs. And we look to ensure you can customise your own reports, to suit your requirements.

If you’d like to see a demonstration, or need a reminder on how to customise reports within your existing system, get in touch or call us on 01606 871332 today.

Can we integrate with other software?

Most of the systems we implement integrate with other software. This ranges from banking and payroll systems, front of house software, expense software, time entry systems, shop floor data capture systems, specialised stock systems, and specialised procurement systems.

 

Want to know more?

 

Let’s Talk

How do we prepare for a software implementation?

There are many ways to prepare for your project and we have highlighted a few points to consider below. We always discuss and agree on everything that is required for a successful implementation before we start any project.

  • Executive Support
    Ensure you have support at executive C-level from the start. It’s important for executives to have a clear understanding of the business case for the implementation and to be in full support of it. We suggest appointing a project sponsor at a high level should anything require review or escalation.
  • Define KPIs
    Determine the outputs that the business expects to see from the new system and how you want to measure success post implementation.
  • Key User Team
    Outline a team of key system users from the business who we can collaborate with throughout the project. We will work with you to confirm expectations and involvement; you may need to consider back filling in certain areas. Critical to this team is a strong project manager who will be responsible for the delivery of the project from the business side.
  • Define the Scope
    A key part of the pre-sales process is to define the scope of the project. Driven from the initial discovery sessions through to the final discussions and software demonstrations, the scope document spells out all the project expectations and ultimately forms part of the contract.
  • Align Business Processes
    Start to think about aligning your business processes. An implementation of any kind should not be a way to replicate everything that is already being done. Give thought to current areas that can be improved, look to take on board the best practice embedded into modern ERP systems and look to embrace it. See technology as an enabler as opposed to a threat.
  • Data Migration
    The migration of data can cause delays to a project if it’s not considered early in the process. Give thought to the amount of data you would like to bring across. We advise cleansing your data in advance, customer and suppliers are often classic examples, where records are duplicated in legacy systems or haven’t been used for a long period of time.

Discover what you can expect on your customer journey with Percipient, get in touch or call the team on 01606 871332.

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