Your Customer Journey
We talk about this a lot but just as every business is unique, so is every project we undertake. Having said that, there are certain processes that we go through on every customer journey, to create their ideal solution.
Our Tried & Tested
Methodology
Your Success
Is Our Success
We want to help you get the most out of your Sage software which is why we assign a customer success manager to ensure that you:
- Realise Maximum Benefits
We’ll arrange regular calls to ensure you get the maximum benefit from your investment. - Gain Value Add Services
We’ll ensure that both your software and our services add value to your business strategy. - Receive Up-To-Date Training
To ensure your team is confident using your software, your customer success manager is on hand to identify any potential training gaps. - Achieve Continuous Development
With our ongoing support, we’ll ensure you’re updated with the latest software developments and feature releases.
Annual Review
Your customer success manager is responsible for scheduling your yearly system review. This complimentary service provides reassurance that your Sage Intacct system continues to deliver against the ongoing goals and objectives of your business.
These system health checks help to identify and realign any gaps in your system knowledge, provide any proactive fixes, and ensure that as you grow, the system grows with you.
What you can expect with Percipient
Following our tried and tested methodology, we start by getting an understanding of your pain points, what works well, and where our technology can help you to improve.
Then, working collaboratively we design a Sage Intacct solution to evolve around your business needs.