SAGE INTACCTSUPPORT
Expert support that keeps your finance function running smoothly — and continuously improving as your business evolves.
SUPPORT THAT GOES BEYOND FIXING ISSUES
Sage Intacct is a powerful platform, but like any system, it needs the right support to deliver long-term value.
At Percipient, our support service is designed to do more than resolve tickets. We help you continuously improve your system, optimise your processes, and get more value from your investment over time. Whether you need day-to-day help, expert guidance, or a proactive partner, we support your finance team at every stage.
Who we work with
DON’T LET SUPPORT HOLD YOU BACK
Support shouldn’t slow your team down. But many organisations find their support model reactive, slow, or limited as their needs evolve.
Common challenges:
- Waiting too long for responses or resolutions
- Support focused on fixing issues — not improving systems
- Limited access to Sage Intacct expertise
- Difficulty adapting the system as the business changes
- No clear roadmap for getting more value
If this sounds familiar, it may be time for a different approach.
WHAT OUR SUPPORT INCLUDES
Day-to-Day Support
Ongoing Optimisation
System Enhancements
Strategic Guidance
Download Our Sage Intacct Support Guide
A SMARTER APPROACH TO SAGE INTACCT SUPPORT
Most support models are reactive. Ours isn’t.
We combine responsive support with proactive improvement, helping you evolve your Sage Intacct environment as your business grows.
What this means for you:
- Fast, reliable support when you need it
- Access to experienced Sage Intacct specialists
- Proactive recommendations and improvements
- Regular reviews and optimisation opportunities
- A support model aligned to your business priorities
THE IMPACT OF BETTER SAGE INTACCT SUPPORT
Faster issue resolution
More efficient finance processes
Better reporting & insight
Greater confidence in your system
A platform that evolves with your business
More time to focus on strategic priorities
Featured Case Studies
“When looking for a partner to help us maximise the value of our investment in the system, we selected Percipient based on its credentials, experience and expertise in the hospitality industry.”
Finance Director
Lakeland Leisure Estates
“As Sage’s leading partner in the hospitality space, Percipient demonstrated an excellent understanding of our business from the outset. As well as being local and great to work with, their professionalism and commitment have been hugely impressive.”
Financial Director
The Lowry Hotel
“Percipient demonstrated an authenticity and openness from day one and its consultants were both professional and conscientious throughout. The team members clearly demonstrated a passion for working for Percipient, and were always there to help.”
Chief Operating Officer
Mansley Serviced Apartments
“Percipient has been great as a partner – they have provided excellent support and training, and supported us through the change management, supporting our tight timescales and quest for best practice. We wouldn’t hesitate to recommend them.”
Finance Director
RA
SAGE INTACCT SUPPORT FAQS
What does Sage Intacct support include?
Our support covers day-to-day issue resolution, system optimisation, enhancements, and strategic guidance, ensuring your system continues to deliver value as your business evolves.
Do you support systems you didn’t implement?
Yes. We regularly support organisations transitioning from other Sage Intacct partners and can quickly assess and improve your current setup.
How quickly do you respond to issues?
Response times depend on your support package, but we prioritise fast, reliable responses to minimise disruption to your finance function.
Can you improve our current setup?
Absolutely. Many of our customers come to us to optimise an existing system — improving reporting, automation, and overall performance.
Do you have proactive support or just reactive?
Both — but with a strong focus on proactive improvement. We don’t just fix issues; we help you continuously improve your system.
Can support scale as our business grows?
Yes. Our support model is designed to evolve with your business, ensuring Sage Intacct continues to meet your needs as complexity increases.
LOOKING FOR BETTER SAGE INTACCT SUPPORT?
Talk to Percipient about your current support setup and how we can help you get more from Sage Intacct.