Cheshire-based business software consultancy announces the launch of a brand new digital support portal.
Leading Sage business partner, Percipient, announces the launch of its brand new online customer helpdesk. Following months of development, the arrival of the new digital support desk represents a move to simplify and optimise the business’s customer support experience.
“We are delighted to share our brand new support helpdesk with you,” comments Percipient Operations Director, Dan Clibbens. “The new portal will serve as the main point of contact for all service requests, helping our support team to better understand our customer’s needs so we can resolve issues quickly and reduce repetitive tasks.”
The new helpdesk features a live chat functionality for a visible and consistent support experience, with a new library of training and support guides for help with self-service requests.
Sage Support Partner
“The launch of the new portal is a key pillar in our ongoing plan to build and retain happy customer relationships. Whether you have a system implemented by Percipient, or by another Sage partner, we take great pride in our customer support delivery which is underpinned by our core company values, and we hope the new helpdesk enhances this service even further,” concludes Dan.
If you’d like to know more about Percipient and our Sage support services, get in touch or call us on 01606 871332.