Sage X3 Support
With a flexible approach to Sage X3 support, we can tailor a package to fit your unique business needs.
From technical needs and managing third party applications, to hosting – we can take care of every aspect of your system support, so you can concentrate on running your business efficiently.
LGH Turns to Percipient for Sage X3 Support
We pride ourselves on building long-lasting partnerships by following our core business values – to provide best-practice and complete service flexibility. The greatest testament to what we do is what our customers say about us.
Having previously been supported by Sage, hotel management group LGH turned to Percipient to review, upgrade, and support their Sage X3 business transformation across its growing hotel portfolio.
As part of the project, a roadmap was set out to move their existing solution to the latest version. Establishing a robust, scalable platform, from which to navigate potential challenges and underpin future growth.
Percipient’s support desk ensures that any issues are resolved quickly, largely because the skills and experience of the consultants is entrenched in Sage X3, and the team has a deep understanding of our organisation and infrastructure.
Finance Systems Manager, LGH
Multi-Discipline Support Team
As a Sage X3 support customer you will have access to our dedicated helpdesk for all of your general system enquiries.
Our team of certified Sage X3 consultants will be matched to your business according to your industry needs, and based on their area of speciality.
Taking a proactive approach to your system support, we will take care of any technical niggles before they cause any major disruption; and we’ll deal directly with any third party providers, so you don’t have to.
Finally, we will assign a dedicated Customer Success Manager to help manage and guide your non-technical support issues and training requirements.
Our Sage X3 support service includes:
Dedicated Sage X3 Helpdesk
Our dedicated Sage X3 Helpdesk is on hand seven days a week to help you with your system enquiries.
Certified Sage X3 Consultants
We match your support team based on your business and industry needs to ensure you get the maximum benefits from your Sage X3 system.
This complimentary service provides reassurance that your Sage X3 system continues to deliver against the ongoing objectives of your business.
Customer Success Manager
As an extension to your own team, your Customer Success Manager will be a familiar point of contact for all of your non-technical support issues.
Training and Upgrades
We'll ensure that your team is confident using your Sage X3 software and that you're kept up-to-date with the latest system developments and releases.
The support we have received from Percipient has been exceptional in accelerating our journey with Sage X3. Having had experience of working with other providers, the true partnership approach and the attitude of their team is refreshing; that coupled with their extensive knowledge of the Manufacturing and Distribution modules that we utilise have delivered exceptional value to the business. They will be a key partner for us moving forward as we roll out Sage X3 to the different parts of our business Alistair Sharman, Finance Director, Rowlinson
Third Party Support
We support all Sage X3 modules including finance, distribution, and manufacturing. We have a proven track record of deploying and supporting Sage on a multi-national basis, including Europe and the USA.
We’ve built long-standing relationships with our ISV partners, in the same way that we build long-lasting relationships with our customers. So you can rest assured that we are the best partner to help enhance your Sage X3 software.
We help businesses like yours to get the most out of their Sage X3 software.
Get in touch today to discover how we can support your unique needs.