Village Hotels Implements Sage Intacct

The hotel leader invests in the cloud to foster consistency, collaboration, and supercharge strategy.

Today, business software consultancy Percipient announced that lifestyle destination hotel group Village Hotels has deployed Sage Intacct. As part of a modernisation programme, the group identified a need for new digital capabilities to instil greater automation across its business. Sage Intacct will facilitate greater efficiency, collaboration and consistency across the company’s 33 sites across the UK, and scale to support new initiatives and growth plans.

As part of a business review, Village Hotels identified a need for a modern, cloud-based ERP platform which could deliver business insights and empower general managers to improve business performance. Following a review of the market, Village Hotels selected Sage Intacct based on its ability to leverage APIs to integrate fully with Village Hotels’ data lake and deliver a fully integrated, comprehensive view of the business.

Now live, Sage Intacct allows the team at Village Hotels to quickly access the previous month’s figures so trading patterns are much easier to view, compare and react to. Month-end has reduced from around eight days to just three, and reporting to executives is easy and flexible, and can be quickly tailored to deliver the information required. Crucially the insights it delivers can be understood by non-financial people as well as finance staff which gives them the intelligence and autonomy to manage their respective business areas. This is particularly valuable when it comes to labour and resourcing.

Throughout the entire process, Percipient’s speed of reaction and resolution was second to none. The team’s experience, expertise and knowledge of our industry really helped us to get up and running with the system quickly, and get the most out of it.

Lee Gaskell
Group Financial Controller, Village Hotels

Sage Intacct for Hospitality

“We have a 50/50 split fixed versus flexible payroll, and in the current climate of skills shortages and labour challenges, it’s easy to overspend on the latter if left unchecked,” comments Lee Gaskell, Group Financial Controller, Village Hotels. “Sage Intacct provides us with real-time insights to monitor spending to spot any anomalies against the benchmark to allow the balance to be adjusted and recalibrated before it escalates. The intelligence in the system facilitates not only the numbers but an explanation of these numbers based on additional or external intelligence.

This helps with forecasting as we can look at how a specific event, promotion or dynamic has impacted performance, and identify how these are likely to play out in the future. Crucially, P&L is easy to view and understand, and costs can be tracked more easily. Accounts can be tagged and a more in-depth search or analysis can be conducted where necessary for deeper levels of understanding and insights to support business outcomes. Our group procurement controls can even build in inflationary costs to make more accurate predictions for the forthcoming 12 months, which is fundamental in planning.”

“Throughout the entire process, Percipient’s speed of reaction and resolution was second to none. The team’s experience, expertise and industry knowledge really helped us get up and running with the system quickly, and get the most out of it. As well as training, regular check-ins and honesty and transparency, the range of networking events and webinars they offer amplifies the value we have experienced as a result of the deployment.”

The Hospitality Finance Experts

Read the full success story for Village Hotels, or for more information about how we can help your business, get in touch or call us on 01606 871332.


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