Luxury Hotel Group Prepares for the Future with Sage Intacct and Percipient
Sage Intacct instils efficiency, agility and enhanced decision-making at Northern-Ireland-based Hastings Hotels.
About Hastings Hotels
Hastings Hotels is the largest independent hotel group in Northern Ireland, with seven luxurious properties across the province.
These include the five-star Culloden Estate and Spa, the world-famous Europa Hotel, the four-star Stormont Hotel and Northern Ireland’s largest new hotel, The Grand Central Hotel – all based in Belfast.
Outside the capital, the magnificent Slieve Donard Resort and Spa is adjacent to the famous Royal County Down Golf Course, rated the best course in the world in 2016-2017.
The Group also owns the four-star Everglades Hotel in Derry-Londonderry – Northern Ireland’s second city, and the historic Ballygally Castle set on the stunning Antrim coast at the gateway to the nine Glens of Antrim, a short drive from the Giant’s Causeway and world-famous Games of Thrones Tour.
From the outset, Sage Intacct not only met all our core requirements but also fulfilled all of our ‘nice-to-haves’, which is rare in any tender process. The solution’s cloud architecture was also very appealing from a cost, risk and scale perspective, with four automatic updates each year, rather than a need to factor in potentially painful projects to implement new versions which require dedicated resources and budget each time.
Embracing a Digital Era
In early 2020, Hastings Hotels commenced plans for digital transformation across the group and identified a need for a new financials platform. Its existing platform involved several manual paper-based processes, which meant that a disproportionate amount of time was spent processing data, and the team felt these resources could be redistributed to higher-value activities.
Having undertaken an extensive review of the market, Hastings selected Sage Intacct based on its flexibility, ability to integrate with online banking, property management, procurement and HR/Payroll systems, reporting and superior management insights. Its ability to scale to support Hastings’ business growth was also key to the decision.
“We operate a diverse portfolio for our customers – from city-based hotels to country retreats offering spas, world-famous golf courses and scenery, therefore it’s important that we have a robust, scalable platform from which to manage our financials,” comments Peter Gibson, Financial Director, Hastings Hotels.
“We needed a solution which would provide the business with access to in-depth management information in a timely and user-friendly manner, to enable faster, more informed decision-making within the business, which is crucial in responding to the challenges we face in the current environment. From the outset, Sage Intacct not only met all our core requirements but also fulfilled all of our ‘nice-to-haves’, which is rare in any tender process.
“The solution’s cloud architecture was also very appealing from a cost, risk and scale perspective, with four automatic updates each year, rather than a need to factor in potentially painful projects to implement new versions which require dedicated resources and budget each time. In addition, the Sage eco-system, which allows customers to provide feedback and ideas for refinement and improvement, means that these updates typically include features identified as value adds from those using the system.
“Percipient demonstrated a good understanding of our business, and this, combined with the team’s extensive experience in the hospitality industry, meant that we had absolute confidence that they were the right consultancy for the project.”
While the timing presented some logistical challenges for both teams, most notably the need to deliver the project virtually. The hospitality industry’s pandemic-enforced downtime represented a great opportunity for Hastings, allowing more resources to focus on the digital transformation project and ensuring that the right foundation was in place to embrace opportunities once the economy fully opens again.
Percipient was hugely impressive throughout the project, demonstrating a thorough understanding of the hospitality industry and Hastings’ unique business model. Against a backdrop of remote working and the challenges brought about by COVID, the team was accessible, responsive and an absolute pleasure to deal with at all times.
Deeper Insights for Informed Planning
Having gone live after a six-month deployment, Hastings already sees significant strategic benefits.
“We now have much-improved visibility of higher quality information,” Peter explains. “We can slice and dice the data, according to hotel, or department, and identify trends and anomalies across, say food and beverage, housekeeping, spa services or customer service. The availability of these insights on an intuitive dashboard means minimal skills are needed, and everyone has up-to-date information from which to perform their role to the best of their abilities.
“Our board meetings are much more productive as discussions and decisions are based on robust insights, taking subjectivity out of the equation and defining clear options to improve performance instead. Similarly, our general managers across the group can access the dashboards daily to help deepen their understanding of a hotel’s status and performance at any given time. This ability to drill into such granularity ensures that data is more meaningful and relevant to employees across the organisation which ultimately means better decision-making based on sharper insights.
“Planning for the future can be tricky at the best of times, never mind amid a global pandemic, but through having a clear, accurate picture of our current position, and the ability to be agile and make decisions quickly, we are confident that we’re in the best place to plan effectively. Operationally, we have taken an entire month off our close period. This speed is largely due to eliminating manual intervention, ensuring the process is more efficient and less error-prone.”
A Successful Partnership
“Percipient was hugely impressive throughout the project, demonstrating a thorough understanding of the hospitality industry and Hastings’ unique business model. Against a backdrop of remote working and the challenges brought about by COVID, the team was accessible, responsive and an absolute pleasure to deal with at all times.
“As we look to the next leg of our digital transformational journey, we are confident that we have the best foundation in place, supported by the best people, and that we can truly embrace whatever opportunities and challenges our industry faces in the coming years.”
Sage Intacct Partner for Hospitality
If you’d like to learn more about Sage Intacct, our work with Hastings Hotels, or how we can help your hospitality business, please get in touch or call us on 01606 871332.