Vanarama
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Your Customer Journey
We talk about this a lot but just as every business is unique, so is every project we undertake.
Having said that, there are certain processes that we go through on every customer journey to create their ideal solution.
What you can expect with Percipient
Following our tried and tested methodology, we start by getting an understanding of your pain points, what works well for you and where our technology can help you to improve.
Then, working collaboratively we design a business software solution to evolve around your business needs.
Our Tried & Tested
Methodology
Your Success
Is Our Success
We want to help you get the most out of your software which is why, as part of our ongoing support, your Customer Success Manager will keep in regular contact to ensure you:
- Realise Maximum Benefits
Your Customer Success Manager will arrange monthly calls to calls to make sure you’re getting the maximum benefit from your investment. - Gain Value Add Services
We’ll ensure that both your software and our service meets your needs, but also continues to add value to your business strategy. - Receive Up-To-Date Training
To ensure your team is confident using your software your Customer Success Manager is on hand to identify any potential training gaps. - Achieve Continuous Development
With our ongoing support we’ll make sure you’re kept up-to-date with the latest software developments and feature releases.
Annual Review
Your Customer Success Manager will be responsible for scheduling your yearly system review. This complimentary service provides reassurance that your system continues to deliver against the ongoing goals and objectives of your business.
Our system health checks help to identify and realign any gaps in your system knowledge, provide any proactive fixes and ensure that as you grow, the system grows with you.
It's your customer journey
Our specialist team has worked with our Oracle Partners and Sage Partners for over 15 years.
In that time, we’ve perfected our approach to implementing business management systems to match the unique needs of a business.
We believe in building long-lasting partnerships built on our three key principles of excellent customer service, exceptional project delivery and dedicated system support.
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