Reflecting on a year of strategic change, customer success & cultural celebration
By Chris Stock, Percipient
As the calendar turns to a new year, reflection is inevitable. And in 2023—a year defined by continued global uncertainty, yet extraordinary innovation—there’s much to look back on with pride and forward to with purpose.
Officially marked as the year the World Health Organisation declared the COVID-19 pandemic over, 2023 also cemented a legacy: the acceleration of digital transformation across every industry. For Percipient, it was a year of major strategic decisions, record-breaking achievements, and celebration, culminating in our 20th anniversary.
A Strategic Shift Towards the Cloud
One of the most significant changes for Percipient in 2023 was the strategic sale of our Sage X3 division. While bittersweet, this move was designed to sharpen our focus on cloud innovation, specifically with Sage Intacct.
This shift reflects the evolving needs of our customers and the broader market. As businesses continue to prioritise agility, visibility, and scalability, cloud financial systems are no longer a ‘nice to have’; they’re essential infrastructure.
Sage Intacct, with its speed, flexibility, and deep reporting capabilities, is central to this cloud-first future. And the feedback we’ve received from our customers confirms it: this platform doesn’t just meet expectations, it exceeds them.
Record Results, Real Impact
2023 was a year of growth in every sense:
- A record number of new customers
- 100% customer retention
- A record volume of customer success stories
This level of momentum didn’t happen by chance; it’s a testament to the incredible work of our team and the trust our customers place in us to guide their financial transformation journeys.
Celebrating 20 Years of Percipient
In June, we marked a significant milestone: our 20th anniversary. Hosted at Carden Park Hotel & Spa, the celebration brought together our team to reflect on two decades of growth, innovation, and culture.
We also closed the year with yet another accolade from Sage: Industry Specialist Partner of the Year (FY23). This recognition reflects not only our results but also the relationships and reputation we’ve built in the industry.
More than ever, our customers cite our people and culture as key reasons they partner with Percipient. That energy, commitment, and authenticity run deep through every project, every conversation, and every milestone we achieve together.
A 20-Year-Old Start-Up
Despite hitting the two-decade mark, we feel more like a start-up than ever, energised, focused, and hungry to keep pushing boundaries. As we enter 2024, our mission is simple: to help more businesses modernise their finance function, unlock actionable intelligence, and build the agility needed to grow confidently.
We’re excited to continue expanding in our core sectors, particularly hospitality, not-for-profit, and recruitment, while exploring new opportunities to bring Sage Intacct to organisations seeking clarity, control, and long-term value.
Here’s to the road ahead, and to continuing the journey with the same passion, pragmatism, and partnership that have defined us from the beginning.
Ready to Make 2024 the Year You Transform Finance?
If your business is looking to embrace cloud finance, streamline operations, and gain real-time visibility, now is the time to take the next step. At Percipient, we’re trusted experts in delivering Sage Intacct, helping businesses like yours:
- Automate and modernise finance
- Improve reporting accuracy and speed
- Scale with confidence and agility
- Gain deeper insights across departments and entities
Let’s make 2024 the year your finance function becomes a true driver of growth. We’re ready when you are. Call us on 01606 871332 or book a free consultation with one of our Sage Intacct experts.