A Product Roadmap Built on Customer Feedback
Percipient’s Kody Devlin talks us through how customer feedback is incorporated into Sage Intacct’s product roadmap and why its collaborative community-focused ethos ensures continuous improvement and performance.
Community and collaboration are part of Sage Intacct’s DNA. Its user-friendly interface brings both finance and non-finance teams together to access intelligence that enhances planning. From a development perspective, its multi-tenant architecture, whereby a single software instance operates in a shared environment, ensures that regular, quarterly functionality updates maintain continuous relevance and improvement.
Perpetually Current
Sage Intacct’s product roadmap incorporates the best, latest technologies, regulatory compliance updates and fixes, and is heavily influenced by the Sage user community.
Sage Community represents a forum where customers can discuss and raise issues. Whether it’s escalating an issue, discussing solutions with peers, or simply highlighting a piece of functionality that would enhance a given process, it brings the Intacct community together to solve problems and boost performance.
From forum discussions which share ideas and experiences to signposts towards documentation, new tips and tricks, and support tickets, there is a wealth of options designed to optimise the user experience.
Users can utilise features within the community, such as voting new functionality up or down, bringing a gamification element to the platform to encourage discussion and feedback.
It also flags new assets, webinars, training or events to bring opportunities for further learning or inspiration into the hands of customers. Not only does this ensure that customers experience value and maximise ROI, but it also allows those users who only access partial functionality within the system to optimise Sage Intacct’s full potential.
Shaping the Product Roadmap
Sage takes on board the discussions to feed into the roadmap direction and influence new features at various intervals down the line. The product teams collate and evaluate feedback from multiple sources to prioritise and re-prioritise product development and updated features based on feedback.
Partner Power
Reinforcing this feedback loop, Percipient collaborates and lobbies for those enhancements being flagged by customers. Any features which are requested by multiple customers, for example, can be collated and presented in a way that, because of the team’s strong relationship with the Sage team, is amplified.
As a Gold Partner and Sage Intacct UK Partner of the Year 2024, the scope and depth of our relationship with Sage means that we ensure our customers’ voices are heard. Our customers trust us to be their ambassador, and Sage trusts us to feedback on the issues most pertinent to our customers. It’s a virtuous circle focused on a win-win scenario.
We live and breathe Sage Intacct, digital transformation, and our customers’ experiences and journeys. This continual feedback loop is instrumental in ensuring both optimum customer experiences and future-proofing the system in a world where change is the only real constant.
Continuous Improvements
When customers buy into Sage Intacct, in our experience, they appreciate the level of input and interaction it provides, as well as the fact that it is continuously evolving and improving.
We like to think we supercharge this capability by liaising with both our customers and peers within Sage to steer these improvements based on what we observe. Perhaps most importantly, we get to be advocates for our customers in optimising their experience of working with the system.
Sage Intacct Partner of the Year
If you’d like to know more about our work with Sage Intacct for implementations or support, contact us or call the team on 01606 871332.
