Spot the warning signs, understand what great support should look like, and find out just how easy it is to switch.
SEE HOW SIMPLE SWITCHING CAN BE
How
Switched
On
Is your sage
Intacct Support?
YOUR SYSTEM ISN’T THE PROBLEM, YOUR SUPPORT MIGHT BE
You chose Sage Intacct for a reason, it’s one of the most powerful finance platforms available.
But if you’re not seeing the results you expected, something isn’t right.
If you recognise any of these, it’s likely your support partner, not the system that’s the issue.
Download the guide
Ask yourself:
- Struggling to get the data or reports you actually need?
- Support tickets taking too long — or going unanswered?
- Only hearing from your partner at renewal time?
- Still relying on spreadsheets outside your system?
- No proactive advice or optimisation guidance?
THE RIGHT SUPPORT PARTNER MAKES ALL THE DIFFERENCE
Sage Intacct is designed to deliver powerful insights, automation and scalability.
But without the right support, it can quickly feel limited.
As highlighted in the guide, poor support leads to frustration and underused functionality, teams fail to unlock the full ROI of their system, and growth is slowed by a lack of guidance.
The difference between average and exceptional performance often comes down to the partner behind the platform.
WHAT YOU’LL LEARN IN THE GUIDE
01
Signs your partner is underdelivering
02
What great support looks like
03
Questions to assess your setup
04
How simple switching can be
DOWNLOAD OUR GUIDE TO SWITCHING
SUPPORT PARTNERS
WORRIED SWITCHING WILL BE DISRUPTIVE? IT DOESN’T HAVE TO BE
One of the biggest reasons businesses stay with the wrong partner is the assumption that switching will be difficult.
In reality, with the right approach, it’s straightforward and low risk.
As shown in the guide, switching doesn’t mean starting again; it means unlocking what you already have.
SEE HOW SIMPLE SWITCHING COULD BEWhat we’ll do:
- System assessment and evaluation
- Liaise directly with Sage
- Define your support requirements
- Introduce your new support team
- A smooth, planned transition
WHAT THE RIGHT PARTNER SHOULD BE DELIVERING
A strong Sage Intacct partner doesn’t just fix issues — they help you get more from your system every day.
You should expect:
- Faster, more responsive support
- Proactive recommendations and system improvements
- Better reporting, dashboards and visibility
- Guidance aligned to your business and industry
- Ongoing optimisation as your business grows
If you’re not getting this, you’re not getting full value from your investment.
Who we work with
SWITCH TO PERCIPIENT & MAXIMISE YOUR POTENTIAL
At Percipient, support goes beyond fixing problems.
We work as an extension of your team, helping you continuously improve, optimise and scale your finance function.
- 20+ years’ experience across multiple industries
- Dedicated Customer Success Manager
- Industry-aligned support teams
- Proactive system reviews and optimisation
- Access to helpdesk, resources and training content
