Mansley Serviced Apartments
Mansley Serviced Apartments Drives Growth with Percipient
Serviced luxury apartments business supercharges automation and cuts processing time by 45% with Sage Intacct.
Mansley Serviced Apartments is a leading UK serviced apartment operator, providing high-quality accommodation across a portfolio of city-centre and leisure destinations. As the business grew, it needed a finance platform to simplify multi-property management, improve reporting accuracy, and provide greater visibility across operations.
Percipient implemented Sage Intacct to streamline financial processes, automate reporting and deliver real-time insights, enabling the team to work more efficiently and make better-informed decisions across the portfolio.
About Mansley Serviced Apartments
Mansley is an Edinburgh-based hospitality company operating serviced apartments in London, Edinburgh, Inverness, Cheltenham and York. Established in the 1960s, Mansley started with a Mayfair apartment before expanding over the years into other flagship city locations.
Mansley operates five companies as separate entities, and the team previously had to manually consolidate their accounts. Data duplication and manual rekeying made the process time-consuming and error-prone.
Investing in Automation
Business growth, driven by the opening of its York boutique accommodation at the start of 2024, meant Mansley needed to either expand its finance team or invest in more automation.
Mansley’s Chief Operating Officer, Colin Stone, explains: “We wanted to supercharge people’s skills and ensure our systems were modern and scalable. We therefore opted for the ‘greater automation’ option and looked to replace our Sage 50 system with more modern, intelligent and relevant capabilities.
“Having worked with Sage for many years, we had a degree of trust and familiarity that we saw huge advantage in capitalising on. We looked at several other systems as part of our RFP, but Sage Intacct was, without doubt, the best solution.”
Going live in April 2022, Mansley quickly saw value, as Colin explains: “Setting up different dimensions was key in ensuring we could access the right information. Locations, seasonality, durations and location-specific insights are all vital metrics in our success, and understanding these fully means we can make the best decisions.”
Percipient demonstrated an authenticity and openness from day one and its consultants were both professional and conscientious throughout. The team members clearly demonstrated a passion for working for Percipient, and were always there to help steer us in the right direction, with nothing too much trouble.
Embracing a New Mindset
Highly intuitive and easy to use, Sage Intacct has revolutionised Mansley’s Accounts Payable (AP). Receivables and bank requisition processes have also been greatly improved. “These have always been a bit of a pain point as we incur a lot of low-value transactions,” Colin remarks. “Sage Intacct now manages these seamlessly – we don’t need to bend the system to fit our processes. And the benefits of Sage Intacct don’t stop there.
“Performance cards are great fun to play with. We’ve fully integrated our property management system (PMS), which gives us even more statistics. Because the system is so simple to work with, it encourages report building, which in turn helps staff to play with different models and scenarios.”
Game-Changing Performance
Non-finance staff across Mansley’s operations use these reporting capabilities to build agility and intelligence into their day-to-day planning. Department heads can quickly understand their entity’s performance daily, weekly, or monthly to track it comprehensively.
Multi-dimensional data across all groups, from budget analysis to planning, enables deeper, more granular decision-making. Department heads can see when linen costs or energy usage run higher than they should, so they can correct anomalies and stop cash leaks.
Perpetually Modern
“Sage Intacct’s cloud infrastructure not only comes with ease of deployment but also four releases each year, which, as a team, we look forward to. Percipient keeps us posted on what’s coming up so that we can prepare and take maximum advantage of new features which everyone really likes and looks forward to, whether it’s a “fix” for an issue or new ways of dealing with a particular area.”
The Future
The level of automation Mansley now experiences really is saving a lot of time. Pre-Intacct, month-end took around 14 days, compared to 1.5 days now, which is a 45% time saving. This means the team can use resources better and focus on the company’s growth journey, applying an intelligent lens to future planning.
The Percipient Edge
“Percipient demonstrated authenticity and openness from day one, and its consultants were both professional and conscientious throughout. The team members clearly demonstrated a passion for working for Percipient and were always there to help steer us in the right direction, with nothing too much trouble.
“Our ethos is very much focused on the fusion of family values, service and an innovative outlook. And life is just better when you work with nice people who share your values.”
Award-Winning Sage Intacct Partner
To learn about Sage Intacct, our work with Mansley Serviced Apartments, or how we can help your hospitality business, get in touch today or call us on 01606 871332.