Why investing in finance systems is key to unlocking hospitality growth
By Laurie Stanwick, Percipient
In the race to deliver seamless, standout guest experiences, hospitality brands have invested heavily in sleek, intuitive front-end systems. From slick booking engines to personalised loyalty platforms, these innovations are designed to impress. But behind the scenes? It’s often a different story.
Outdated, manual, and disconnected finance systems are still surprisingly common. And they’re holding businesses back.
The Disconnect Behind the Scenes
While the customer-facing experience has gone digital, many back offices are stuck in the past, relying on paper-based workflows, outdated spreadsheets, and patchwork legacy systems.
The finance team is usually the most affected. It’s not unusual to find accounting teams spending hours manually inputting data and consolidating reports from across departments to get a basic picture of business performance.
This not only drains time and resources, but it also delays decision-making and introduces risk. In today’s fast-paced market, real-time visibility into financial performance is essential for staying agile and competitive.
From Transactional to Transformational
Modern hospitality businesses are starting to rethink the role of the finance function—not just as a support service, but as a strategic driver.
By implementing a cloud-based finance system that connects departments and automates manual tasks, finance teams are free to focus on high-value activities, such as data analysis, strategic planning, and performance optimisation.
These systems deliver accurate, up-to-date insights automatically, eliminating the need for month-end cycles or manual reconciliation. That means faster, smarter decisions—and better business outcomes.
Total Visibility, Total Control
A unified finance platform breaks down silos between teams and locations, enabling seamless collaboration across all departments. Everyone works from the same data, improving collaboration and giving leadership a clear, consistent view of performance across departments, properties, or even countries.
Whether you’re tracking profitability by site, comparing service performance, or preparing for international expansion, the right system puts control and insight at your fingertips.
Cloud-based platforms also make advanced capabilities accessible to all hospitality businesses, without the need for in-house IT teams or costly infrastructure. Software updates, security, and scalability are all handled behind the scenes, providing you with enterprise-level capabilities without the overhead.
Built to Scale with You
As hospitality businesses grow, the ability to scale systems efficiently becomes critical. Modern finance systems make it easy to:
- Integrate new properties or services quickly
- Manage multi-entity, multi-currency operations with ease
- Comply with local and international regulations
- Respond quickly to changing customer demands in real time
This kind of agility not only supports growth but helps you maintain consistency in service and reputation, wherever and however you expand.
Invest in Your Back Office. Accelerate Your Growth.
At Percipient, we help hospitality brands modernise their finance systems so they can:
- Eliminate manual bottlenecks
- Gain real-time financial visibility
- Empower teams with better data
- Scale operations confidently
- Improve guest experience through stronger business performance
Ready to transform your finance function into a strategic asset? Book your free consultation with one of our hospitality finance specialists today or call the team on 01606 871332 and bring your back office to the forefront of your operations.
