Hospitality Challenges: Are You Engineered for Growth?

The role of technology in hospitality is experiencing a significant shift. Technological advances are changing both the expectations of guests as well as the way in which hospitality business work. Those who fail to adapt, put themselves at the risk of being left behind.

Organisations need to adapt with these evolving trends and identify solutions that add real value whilst also future-proofing their investments. From chatbots and AI, to IoT connectivity, virtual reality, augmented reality and robots, the need to tailor the use of smart technology is compelling.

Many of these industry trends are leading to significant improvements and efficiency savings, particularly the adoption of cloud based business management and business intelligence software. Making use of such technology is more important than ever before in order to improve both hotel operations, and guest experience.

Hospitality Challenges

Hospitality businesses today are a spiderweb of software solutions as many operators find they have outgrown their cumbersome and inflexible management systems. In addition to dealing with archaic processes, one of the key challenges hoteliers and hospitality professionals face is the integration of their legacy systems with new technological developments.

Many hotels are now multi-purpose venues including spa and leisure facilities, restaurants and bars; as well as playing host to conferences, weddings and other catered events. The use of multiple management systems teamed with the multi-sector nature of the industry can create complicated reporting structures for larger and international organisations.

These issues, coupled with the ongoing pressures to build customer loyalty, reduce margins and stay one step ahead of the competition, makes it unacceptable for internal management systems to become redundant and for data to go unmanaged.

Engineered for Growth 

Success today is a matter of knowing your business in order to make the right decisions, at the right times. To achieve this you need the right tools, that are engineered to adapt with your growing needs. Modern ERP solutions provide an advanced functionality that can help you to tackle these issues head on.

Investment in enterprise management will provide a meaningful 360 degree view of your business activities in one unified solution. It will help you to learn from your historical data whilst also providing the benefit of real-time, actionable insights.

ERP integrates multiple business activities into one system that serves everyone’s needs and optimises your business processes. With a single operational view of your business you’ll gain a deeper, end-to-end understanding of your back office functions, allowing you to report, plan and forecast both insightfully and accurately.

What to look for when choosing an ERP solution:

  1. Complete integration – can the solution integrate with existing data sources to provide the business wide insights that you need to succeed?
  2. Easy to interpret dashboards – does the solution provide dynamic, enterprise ready dashboards so you can hit the ground running with meaningful data?
  3. Self-service reporting functions – can you easily gather and create reports without the need for technical skills and third party input?
  4. Access on the go – can it align and improve your workflow with real-time access to data at any time, on any device?
  5. Compliance – does the solution ensure you’re compliant with industry standards as well as future-proof your business against new legislation such as Making Tax Digital (MTD)?

Tackling the Challenges

We are a specialist provider of Sage X3, a cloud-based ERP system that tackles these industry challenges head on.

Based on the Uniform System of Accounts for the Lodging Industry (USALI), the Percipient Sage X3 solution has been adopted by many leading hospitality brands looking to put finance at the centre of their operations.

Breaking down the barriers of international trade, the pioneering system provides a commonality to internal processes and enables its users to easily compare and report on the performance individual hotels and cost centres within a group.

The modern, intuitive and scalable system can be easily integrated into your existing operations to enhance business management and foster continued growth whilst ensuring complete compliance to industry and international regulations.

Gaining a clear and accurate view of your customer’s journey, from the moment a booking is taken to the time your guests leave, gives you a valuable insight into their experience with your business and how or where their journey can be improved.

Employing business management technology to integrate your finance functions and automate internal processes, will improve service efficiencies leaving your organisation free to embrace growth and enable better guest experiences.

For more information on Percipient or the use of Sage X3 in hospitality, contact us or call us on 01606 871332.

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