FREQUENTLY ASKED QUESTIONS
If you can’t find what you’re looking for, use the chat feature at the bottom of the page or click the button below to speak to an expert.
What is the typical cost of implementing Sage Intacct?
The cost of implementing or upgrading a finance system will vary from project to project. Systems can be bought on a license-by-license basis, with additional hosting, support, and maintenance packages, tailored to fit your needs and budget.
The quickest and most accurate way to understand the costs for your business is to discuss your needs with our team. That way we can accurately advise on the best options for you to gain the most value from your investment.
What hosting options are there for my finance software?
A huge benefit of the software we provide is that it can be deployed in a number of ways, so we can ensure the best platform is matched to your business. These options are outlined below:
- Software as a Service (SaaS)
SaaS solutions are hosted at either the vendor or partner’s data centre, which can be accessed securely and remotely by the customer. The biggest benefit to SaaS is that it is fully managed by, and the responsibility of, the vendor or partner. - Fully Hosted
We can host your system for you through our partner ANS at their secure data centre. - Hybrid Hosting
Hybrid hosting is becoming more common and involves part of your application hosted on-premise and part in the cloud.
Learn more about hosting and deployment options in our blog ‘Which Way to the Cloud‘.
How long does it take to implement Sage Intacct?
The length of a system implementation will depend on many factors including the number of users, the additional modules required, and the number of entities and/or countries involved.
We follow a tried and tested implementation methodology in which our expert team will work with you to agree on the project scope, system requirements and deadlines, so everyone has a clear understanding of the project timeline.
Can we migrate our existing data to Sage Intacct?
Yes, it can. Almost every project we deliver involves the migration of data from one of more legacy systems, and our proven methodology ensures the process is smooth, accurate and low risk.
Our team has extensive experience of migrating large and complex datasets, and we’ll work with you to define exactly what needs to be transferred. Depending on your preference, we can provide the tools and guidance for your team to complete the migration yourselves, or our specialists can manage the entire process for you.
Data migration Is available as a standalone service or as part of a full Sage Intacct implementation.
How do we prepare for software implementation?
There are many ways to prepare for your project and we have highlighted a few points to consider below. We always discuss and agree on everything that is required for a successful implementation before we start any project.
- Executive Support
Ensure you have support at executive C-level from the start. It’s important for executives to have a clear understanding of the business case for the implementation and to be in full support of it. We suggest appointing a project sponsor at a high level should anything require review or escalation. - Define KPIs
Determine the outputs that the business expects to see from the new system and how you want to measure success post implementation. - Key User Team
Outline a team of key system users from the business who we can collaborate with throughout the project. We will work with you to confirm expectations and involvement; you may need to consider back filling in certain areas. Critical to this team is a strong project manager who will be responsible for the delivery of the project from the business side. - Define the Scope
A key part of the pre-sales process is to define the scope of the project. Driven from the initial discovery sessions through to the final discussions and software demonstrations, the scope document spells out all the project expectations and ultimately forms part of the contract. - Align Business Processes
Start to think about aligning your business processes. Implementations of any kind should not be a way to replicate everything that is already being done. Give thought to current areas that can be improved, look to take on board the best practice embedded into modern ERP systems and look to embrace it. See technology as an enabler as opposed to a threat. - Data Migration
The migration of data can cause delays to a project if it’s not considered early in the process. Give thought about the amount of data you would like to bring across. We advise cleansing your data in advance, customers and suppliers are often classic examples, where records are duplicated in legacy systems or haven’t been used for a long period of time.
What support will we get after go-live?
After your Sage Intacct system goes live, our dedicated support team continues to work closely with you to ensure your finance platform performs exactly as your business needs. You’ll benefit from expert assistance with day-to-day queries troubleshooting, system optimisation, and proactive guidance as new features and updates become available.
Our post-go-live support is designed to give you peace of mind and ensure a smooth transition from implementation to everyday use.
What happens if our business grows or we change processes?
Sage Intacct is built with scalability at the core, meaning it can grow and adapt as your business evolves. Whether you’re expanding into new locations, adding more entities, or simply changing the way you operate, your solution can be configured to support you.
How will user training and change management be handled?
We deliver tailored training sessions for different user groups, ensuring everyone understands how to use the system effectively for their role.
During the change management phase, we work closely with your internal teams to prepare them for new processes, highlight benefits, and address any potential challenges. Our structured approach reduces resistance, increases user confidence and ensures your business gets full value from finance transformation.