A Warm Welcome
From Percipient
With over 20 years experience, you can be confident you're in safe hands.
Thank You for Choosing Us
Firstly, I would like to thank you for choosing Percipient to be a part of your business’s success.
From implementation to ongoing support, we aim to ensure that you evolve with your investment in our systems. If you succeed, we succeed – we base our values around that message, ensuring we have consistent contact with you to drive that success.
Our focus is to build long-lasting relationships, supporting you throughout your system implementation and beyond, to suit the needs of your business.
Welcome to Percipient. We look forward to working with you.
Chris Stock,
Managing Director
Let's Get Started
We’ve spent two decades perfecting ERP implementations, upgrades and system support. Our tried and tested methodology ensures you get the best-fit solution for your business’s needs.
Our project and support teams are selected for the most relevant skills and experience to suit your organisation. We’ll discuss and clearly outline the requirements from the outset, and we’ll arrange regular updates to ensure complete transparency throughout your project.
Dan Clibbens,
Operations Director
Ongoing Support Service
After your implementation, your journey will progress into our ongoing support phase.
The handover to the support team typically takes place during the first week of your system’s go-live. As part of your subscription, your dedicated support contact will become an extension to your team; and a point of reference for any questions or issues that may arise.
You’ll also be given access to our online helpdesk. A dedicated area for you to access online tools, submit support requests, and manage your profile.
Liaising where necessary with Sage on your behalf, we will ensure the day-to-day usage of your system is as smooth as possible.
Our ongoing support service includes:
- Hosting
- Technical support
- System updates
- General support needs
Your Customer Success Manager
Whilst our support team is here to help with the day-to-day, we feel it’s essential that you also have someone impartial from the daily operations.
We aim to build a proactive relationship with your business to understand your needs now and any future requirements you may have.
Once your system is up and running, you’ll meet your Customer Success Manager. They will schedule regular monthly calls to ensure you are happy with our support service and your usage of the Sage software.
Referral Programme
Our customers are our biggest advocates. Referrals are invaluable both for our business and potential new customers.
With that in mind, we have developed our Refer & Earn programme. A way of saying thank you for any new sales referred to us by recommendation and positive feedback.
They could be one of your peers, clients, or suppliers. We acknowledge any referral made to us that results in a new customer.
