Is your hotel tech stack holding you back?
By Michelle Duffy, Percipient
In today’s fast-paced hospitality industry, staying competitive demands more than great service—it requires smart technology. A modern hotel tech stack integrates all core systems—from finance and property management to guest services and analytics—to enable seamless operations, data-driven decisions, and superior guest experiences.
But not all tech stacks are created equal. In fact, many hotels are still operating with outdated systems that hinder their operations, create data silos, and limit their ability to adapt. So how do you know if your tech stack is past its prime?
5 Signs Your Hotel Tech Stack Is Outdated
Manual Processes Are Still Commonplace
Are you still relying on spreadsheets or paper-based records? Manual data entry not only eats up valuable time but also increases the risk of human error. A modern tech stack automates repetitive tasks, such as invoicing, billing, and room allocations, allowing your team to focus more on the guest experience.
Systems Don’t Talk to Each Other
Disconnected systems are a major red flag. If your PMS, CRM, POS, and finance tools aren’t integrated, your teams are probably spending hours pulling reports, rekeying data, or fixing errors. A connected stack ensures data flows seamlessly, improving efficiency and reducing costly mistakes.
No Mobile Finance Functionality
In an always-on industry, finance must be as mobile as operations. If your team can’t access reports, dashboards or approve spend remotely, it limits responsiveness. A cloud-based financial management platform, such as Sage Intacct, enables real-time access from anywhere, making it perfect for multi-site operators.
Limited Reporting & Analytics
Are your reports slow to produce or lacking in actionable insights? Today’s hotel operators require real-time dashboards and analytics to track performance and make informed, timely decisions. If your tech stack doesn’t deliver this, it’s time for a rethink.
Inability to Embrace Emerging Tech
As technologies like AI, IoT, and automated guest messaging become more common, your tech stack needs to be ready. If integrating new tools feels like a major project—or simply isn’t possible—your system may not be scalable or future-proof.
Why Integration Is the Game Changer
Integration should be the cornerstone of any modern hotel tech strategy. Whether it’s syncing your PMS with your RMS for dynamic pricing or connecting CRM tools to personalise the guest journey, integration unlocks the value of your data and drives efficiency across the board.
And it’s not just about the guest experience. A finance platform like Sage Intacct easily connects with other systems via APIs, providing a real-time, consolidated view of your entire operation—from revenue and room occupancy to costs and profitability.
This level of insight empowers your leadership team to make proactive decisions, streamline operations, and drive profitability, without the delays and blind spots that come with legacy systems.
Upgrading a hotel’s tech stack can lead to better guest experiences, enhanced operational efficiency, and the ability to seize new and profitable opportunities.
Is It Time for an Upgrade?
In an industry where guest expectations evolve quickly and competition is fierce, your tech stack should help you lead, not lag. Upgrading to an integrated, cloud-based platform like Sage Intacct can transform your back office, enhance the guest experience, and position your business for long-term success.
Sage Intacct for Hospitality
At Percipient, we help hospitality businesses modernise their back-office systems to drive performance, profitability, and guest satisfaction.
- Centralised finance and performance reporting
- Real-time insight to support smart decisions
- Scalable cloud-based infrastructure
- Hospitality expertise you can trust
Contact us today to learn how we can help modernise your hospitality tech stack with Sage Intacct. Call us on 01606 871332 or get in touch online.