Helpdesk

The choice of support partner for your business is crucial. You need the assurance and peace of mind, that when you need help, your issues will be resolved quickly and efficiently.

Percipient provide that service. You will have a dedicated team of consultants that will work closely with your business to build a long term relationship. We will continue to work closely with you, to ensure you get the best out of the product for your business.

The support package can be tailored to suit your needs and is fixed price.

In addition to Oracles Support Services, our support personnel have access to our Percipient Knowledge base which helps reduce time spent on calls and allows us to monitor any recurring issues and problems.

We pride ourselves on customer service and, ensuring that we continue to add value to your business, we constantly monitor your systems, ensuring that any issues get detected early while reducing the number of calls.

"We have been working closely with Percipient since 2005, the Oracle Application is critical to our business and Percipient has consistently proved that they can deliver in terms of implementation and support. I am delighted with the level of experience and commitment they continue to show us. They are a key partner for our organisation as we continue to expand our usage of the Oracle products."

Nick Newton
Salt Union IT Manager

Warwick International moved their Oracle Applications support to Percipient in November 2005 and since then a significant improvement in call resolution and service has been noted by their key business users.

"We moved our Oracle Applications support to Percipient from a larger organisation because we felt we were not getting the care and attention we required, Percipient have provided us with that and dramatically improved our call levels. We have a dedicated team of consultants, so our users are always talking to the same people and they have become very much part of the team".

Richard Prosser
Warwick International IT Manager